Student Services : University Front Room

No matter how big or small the problem, we're here to help

University Front Room

The University Front Room is a safe, confidential, drop-in service for students over the age of 18 from Arts University Bournemouth, HSU University or Bournemouth University who are approaching a point of crisis and need face-to-face support.

If you feel like you're struggling with your mental health, then this service is here to support you. You don’t need an appointment; simply come in and talk to one of our friendly team.

Visit: University Front Room, Tolpuddle Annex 02, Talbot Campus, Fern Barrow, Poole, BH12 5BB

Email: universitycfr@bcha.org.uk

Opening times: Monday – Saturday, 14.00–21.00

What is the University Front Room?

We encourage students to visit the University Front Room if you're:

Feeling overwhelmed.
Finding it hard to manage your mental and emotional wellbeing.
You need a safe, non-judgemental space to feel calm.
In urgent need of mental health support.
Having thoughts to end your life.
Confused about where to find support for your current experience(s).

Examples of support include:

There's a team of mental health professionals and volunteers that can provide guidance and advice, which includes helping you get further support if needed.
The University Front Room doesn't offer clinical therapy, but they do provide non-judgemental, confidential, in-the-moment support when you're struggling to cope.
You'll be offered the opportunity to reflect and build on your current support network, coping strategies, strengths, and skills.
If you don’t feel like talking, you may want to make use of the arts, crafts, books and other resources we have, or simply take some time out with a cup of tea before continuing with your day.

The University Front Room is unable to offer support:

In an emergency – you'll need to call 999.
If you require medical attention beyond basic first aid/wound care.
If you're heavily intoxicated by alcohol or substances.
If you're displaying threatening or physically aggressive behaviour.

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