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Student Services : University Front Room

No matter how big or small the problem, we're here to help

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University Front Room

The University Front Room is a safe, confidential, drop-in service for students over the age of 18 from Arts University Bournemouth, HSU University or Bournemouth University who are approaching a point of crisis and need face-to-face support.

If you feel like you're struggling with your mental health, then this service is here to support you. You don’t need an appointment; simply come in and talk to one of our friendly team.

Visit: University Front Room, Tolpuddle Annex 02, Talbot Campus, Fern Barrow, Poole, BH12 5BB

Email: universitycfr@bcha.org.uk

Opening times: Monday – Saturday, 14.00–21.00

What is the University Front Room?

We encourage students to visit the University Front Room if you're:

  • Feeling overwhelmed.
  • Finding it hard to manage your mental and emotional wellbeing.
  • You need a safe, non-judgemental space to feel calm.
  • In urgent need of mental health support.
  • Having thoughts to end your life.
  • Confused about where to find support for your current experience(s).

Examples of support include:

  • There's a team of mental health professionals and volunteers that can provide guidance and advice, which includes helping you get further support if needed.
  • The University Front Room doesn't offer clinical therapy, but they do provide non-judgemental, confidential, in-the-moment support when you're struggling to cope.
  • You'll be offered the opportunity to reflect and build on your current support network, coping strategies, strengths, and skills.
  • If you don’t feel like talking, you may want to make use of the arts, crafts, books and other resources we have, or simply take some time out with a cup of tea before continuing with your day.

The University Front Room is unable to offer support:

  • In an emergency – you'll need to call 999.
  • If you require medical attention beyond basic first aid/wound care.
  • If you're heavily intoxicated by alcohol or substances.
  • If you're displaying threatening or physically aggressive behaviour.

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