Student Services : Conflict Resolution

The AUB Conflict Resolution Service can help in the following scenarios:

• If you're experiencing conflict with housemates, either in halls or in a private house.
• If you're experiencing conflict with a friend or within a group of friends.
• If you've tried to resolve a conflict by yourself but now feel that support is needed to solve the issue.

AUB expects most of student-based conflict to be resolved in this way. The AUB Counselling and Wellbeing Services can offer you confidential support to help manage the emotional impact of any conflict.

• To help you hold open conversations that would normally be too difficult to have constructively.
• To explore all issues and concerns and use joint problem-solving to find a solution that each side feels is fair.
• To encourage communication and establish workable relationships.
• To help you develop the skills to resolve future difficulties for yourself in future.

Although addressing conflict can be difficult, most people have the same goals and want to be treated fairly, with respect.

The success of the conflict resolution service lies partly in the fact that it’s voluntary, with willing participants who have a common goal of wanting to sort out their differences. It's an opportunity to find ‘win-win’ solutions that suit everyone.

Conciliators aren't there to take sides nor make a judgement on any aspect of the dispute. They're there to enable you to express your feelings constructively and to be future-focused towards a resolution.

If you'd like to talk to someone about conflict resolution, please contact:

• Email: studentservices@aub.ac.uk
• Telephone: +44 1202 363780