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Student Support

No matter how big or small the problem, we're here to help

Worried about a student?

You may be a fellow student, a member of staff, a concerned parent, friend, family member, or a medical professional wishing to make a referral.

The Wellbeing Service offers advice and guidance for anyone who's concerned about the mental health or wellbeing of an AUB student. Please contact Wellbeing on wellbeing@aub.ac.uk.

What happens next?

  • The Wellbeing team will make contact with you and will make a note of the information shared and may contribute to decisions we make about how best to support a student.
  • Students can be confident that the Wellbeing Service will maintain confidentiality and won't share information about a particular student without their expressed consent to do so. The exception to this is if we are concerned for a student’s safety where there's a risk of serious harm to themselves or to others, we'll need to share information with those who can contribute to keeping the student safe.
  • Due to confidentiality requirements/rules, the Wellbeing Team may not be able to inform you of specific actions taken; please be reassured that we take all reported concerns seriously and we'll always act in the best interests of a student’s safety and wellbeing.
  • The Wellbeing team can help you to the think how you can best support the student, often knowing the student can really help them to engage in any additional support they may need.
  • Look after yourself and know your limits. It can be really stressful and worrying when supporting someone who might be in crisis with their mental health and it might help you to talk through these experiences. It's important to look after your wellbeing too. If you're a fellow student, we encourage you to book an appointment with Wellbeing for you or you and friends/family to ensure you're getting the support you need too.

Contacting outside of hours

If you're worried about a student, outside of our opening hours (08.30-17.00), please contact the following numbers:

  • Dial 999 in the event of an emergency requiring police, ambulance or fire and rescue service.
  • Go to your nearest Accident and Emergency department. If you're local to Bournemouth, you can attend Royal Bournemouth Hospital.
  • Dial 111 and request medical advice (Connections for mental health support).
  • Request an urgent appointment at your GP Surgery.

  • Call 111 and state it is a mental health need, and you'll be put through to Connections helpline (local). You can be a supporting person to seek advice about someone you know in crisis with their mental health.
  • Attend The Retreat: if you're struggling to cope with life and feel yourself approaching a crisis point, you can attend The Retreat in Hahnemann Road, Bournemouth. No appointment needed. Opening times: 16.30-23.30 every day.

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