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International : Agent Complaints

Here you'll find all you need to know about applying to AUB as an international student.

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Agent Complaints

As an AQF signatory, Arts University Bournemouth (AUB) is committed to ensuring our relationships with education agents remain fair, transparent and in the best interests of students. If you have a concern about an agent who supported your application, you can raise it with us using this complaints process.

Contact us View AQF Pledge

What you can raise a complaint about

  • Incorrect or misleading information about AUB, its courses or entry requirements.
  • Pressure to apply to a course or institution not suited to you.
  • Promises made about scholarships, offers or visa outcomes that were not delivered.
  • Fees taken by the agent for services they did not provide.
  • Unprofessional behaviour or dishonesty by agency staff.

This process covers concerns about your agent only. For concerns about your application to AUB, please contact the Admissions team at admissions@aub.ac.uk.

How to submit your complaint

Please have the following information ready before submitting:

  1. Your name, email address and student/applicant number (if known).
  2. The name of the agency and the country where they were based.
  3. A description of your concern and any relevant dates.

Submit a complaint via the form below, or via email at agents@aub.ac.uk – please include your name, agent name and a brief description of your concern.

Submit a complaint Contact us

What happens after you submit

  1. We acknowledge your complaint. Within three working days, you'll receive confirmation that we have received your complaint.
  2. We investigate. A member of the International team will review your concern and may contact you or the agent for more information.
  3. We respond. You will receive a written response within 20 working days, detailing the outcome and any action taken.

Further guidance

For more information about the UK Agent Quality Framework and student rights, please refer to:

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Overview

Our International Team is here to guide you through the process of becoming an AUB student from the start to the end of your course

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Your Country/Region

Coming to AUB from an international country can be confusing, but our country representatives are here to give you a helping hand

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English Language

We offer a range of English Language support for international students, both in preparation for and during their time at AUB

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Visas and immigration

If you are coming to study at AUB and need to apply for a student visa, here's everything you need to know

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Webinars

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Become a representative of AUB

Are you an International agent or counselors interested in becoming a representative of AUB? We'd like to hear from you, here's how

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If you're an American student looking to study at AUB and require a loan, find out everything you need to know about US Federal Loans here

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Contact us

Please contact the International team if you have any concerns about studying in the UK