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Please ensure you're trying to log in to the correct portal. Make sure you've closed down any browsers/tabs on other devices that might be trying to access the portal. The login and password reset process will often fail if you try to log in on more than one tab. This is the most common cause of errors.

You can then try to reset your password by following these steps:

1. Click the “Problems logging in?” link at the bottom of the login screen.
2. Follow the “Applicant link” and then select “Forgot your password?”
3. Enter the required details.
4. You'll then receive an email containing your password. This email will arrive within an hour but can be flagged as Junk or Spam by your email provider.
5. After you've logged in, you'll be asked to change your password to something more memorable.

If you're logging in using an iPhone or iPad, you'll need to follow a slightly different process:

1. Find "evision.aub.ac.uk" and delete the saved old password.
2. Log in from scratch using the correct password that you've set yourself. That should then force your device to save the new correct password.
3. Apple devices unfortunately save the temporary password and don't update it even if you click to "update" when logging in.

If you still experience problems just let us know. If possible, try to send us screenshots showing the problem so that we can help.

If you try to reset your password and get the error message – "Account details incorrect - forgotten password could not be reset" – this might mean that we have an error in your data on our application system.

Please email admissions@aub.ac.uk with the AUB ID, Last Name and Date of Birth entered onto the form and we'll check them against the details on our system and correct any errors.

We'll also manually reset your password so that you're able to log in again.

If you're logging in using an iPhone/iPad you'll need to follow a slightly different process:

1. Find "evision.aub.ac.uk" and delete the saved old password.
2. Log in from scratch using the correct password that you've set yourself. That should then force your device to save the new correct password.
3. Apple devices unfortunately save the temporary password and don't update it even if you click to "update" when logging in.

If you still experience problems just let us know. If possible, try to send us screenshots showing the problem so that we can help.

If you get an 'invalid ISS message', your browser has cached the old password. Sometimes entering the correct login details a second time will resolve this, but if that doesn't work then the browser cache needs to be cleared:

Clear cache to wipe old passwords stored:

• Chrome
• Edge
• Firefox
• Internet Explorer 11
• Safari

Yes, that’s absolutely fine and something a lot of our applicants actually choose to do. You'll need to apply for the Foundation Diploma directly to us (not through UCAS), which means you don't have to use up an extra UCAS choice.

If you accept an offer from us for both the Foundation Diploma and BA (Hons) course, we’ll contact you in August to ask you which place you plan to take up.

If you’d like to apply for the Foundation Diploma and we’ve already got a UCAS application from you, simply email us at admissions@aub.ac.uk with your AUB ID or UCAS ID and let us know.

We can create a new Foundation Diploma application for you using the information on your UCAS form, so there’s no need to fill out our direct application form yourself!

If you’ve applied through UCAS, you can only reply to your offers when all of your five choices have made a decision on your application. Please see the UCAS website for help with this.

If you’ve applied to us directly (for example for our Foundation Diploma in Art, Design and Media or our Master's degrees) then you can reply to your offer by logging into the AUB applicant portal. There should be a message in your in-tray that you can click on to accept or decline or to request to defer your place. If you can’t see this message then please email us admissions@aub.ac.uk with your AUB ID, course name and what you'd like to do and we can reply to your offer on your behalf.

Once you accept an offer from us, new tiles will be available in the AUB applicant portal:

• You’ll be able to register to book accommodation with us within 48 hours of accepting a place. You can contact our accommodation team for more information around how to book accommodation.
• You’ll also have a new tile that'll allow you to declare a disability to us, to make sure that our Disability team can start putting in place any support you need during your studies. If you have any questions, you can contact our Disability team directly.

Join the AUB Applicants Facebook group. When you request to join, you'll be asked to provide your AUB ID or your UCAS ID and the course that you've applied for. This is so we can verify that every member of the group is a genuine AUB applicant, so you can be confident that you're meeting your future course mates.

We'll try to approve you to join as soon as possible – usually within a few hours.

There are lots of opportunities to visit AUB:

• Visit us at an Open Day – you’ll have the chance to explore the campus, hear from our students and lecturers and ask all your burning questions.
• Visit our campus in person on other days for a self-guided tour. Parking is limited, so it's always best to let us know you're coming so we can reserve a visitor space for you. After parking, please start your visit at our main reception, which is located in University House. At reception, you can collect a map of our site. If you have trouble locating reception, please ask a member of our security team to direct you. Unfortunately, the course team won't be available to meet you (they'll be busy teaching the courses), but please enjoy exploring all our facilities and getting a feel of the atmosphere.
• Book on to one of our campus tours, which run on Fridays between May and December. These tours allow you to explore our creative campus and its general facilities with one of our student ambassadors, so that you can get a feel for AUB.
• If you're unable to make it to campus, you can access our recorded virtual Open Day talks on our Open Day Hub. You can also take a virtual tour of our campus.

To book a room, please note the following information:

• You must have firmly accepted an offer to study before you are able to book a room in halls of residence.
• Not all halls of residence are available to students at all levels of study.
• Students living in halls are not segregated by age or gender.
• You'll be able to select your preferred Halls of Residence and room type, subject to availability. Allocation is at the sole discretion of AUB; there's no right of appeal against allocation of rooms in halls.
• Rent is paid termly in advance. Rent per week is detailed on our Halls of residence page.
• Rent is inclusive of all bills, excluding a TV licence. Halls of residence booking forms are legally binding contracts, for full-time tenancies.
• We comply with the UK/Guild HE and ANUK codes of practice for student accommodation. The UUK/Guild HE and ANUK codes were developed specifically for educational establishments.
• Members of the Codes are independently audited to ensure that halls of residence meet specified standards.

For more information, please contact one of our Student Advisers on studentadvice@aub.ac.uk or by calling 01202 363780.

Applicants who are under 18 at the start of their course will be considered in the normal way. However, the university does require an under-18 consent form to be completed and returned before we're able to confirm a student's place on the course. This'll be sent to you by email at the point of any offer being made.

For more information, please view our AUB Under-18 Policy Statement, or contact the Admissions team on admissions@aub.ac.uk or by calling 01202 363225.

We normally ask that your portfolio is provided within four weeks of us requesting it.

If you're unable to provide us with your portfolio within four weeks, please just let us know so we can make a note on your application and extend your deadline.

It's worth knowing that the sooner we receive your portfolio the sooner the course team can make a decision on your application.

For undergraduate courses, we need to make a decision on your application before a deadline set by UCAS and this will determine the latest date that we will be able to accept a portfolio – we may have to reduce the deadlines from April onwards.

We’ll ask you to submit a single link to your online portfolio. This can be a link to a public portfolio on a website like wix.com, Instagram, Behance or similar or it can be a private link to a copy of your portfolio hosted on an online file sharing site like Google Drive.

For showreels and auditions we also ask for a single link to a video or playlist hosted on YouTube or Vimeo or similar (either public or unlisted).

There are a number of platforms well suited to submitting your portfolio. We recommend you take into consideration what type of file you are generally using and how you wish it to be viewed.

• For static images (for drawings, photography, scans, etc.) we advise applicants to use Flickr where possible, however we're happy to accept portfolios through any online sharing platform of your choice; whichever host site you find easiest to use.
• You may wish to consider using Vimeo or YouTube (for moving images and show reels), Google Drive or a blogging site like Word Press, or Tumblr (for static images or a mix of files types).
• Some students choose to create a personal website (wix.com is popular) containing their work and perhaps explanations of the work submitted.

The most important thing you can do is ensure you adhere as closely to the AUB portfolio guidelines as you can.

Regardless of which platform you choose, please just ensure your portfolio is available to view publicly and isn't password protected or require a login to access it.

You can produce your portfolio using YouTube, Vimeo, Behance, Wix, Flickr, Drop Box, Google Drive or another suitable platform for your work.

We need you to collate everything in one place and have available a single link that you can share with us. It's also very important that there is no password or login required to access the link.

You need to submit your portfolio link via the AUB applicant portal. This will ensure your portfolio is properly recorded on your application. You can do this following the instructions below:

1. Log in to the AUB applicant portal (click the “Problems logging in?” link if you can't log in).
2. You'll see you have two messages; one message giving you details about the portfolio you're requested to submit, and another message where you can submit the portfolio link.
3. Select the “Applicant Portfolio Request” message on the right-hand side – this is where you'll be prompted to provide your portfolio URL.
4. Paste the URL in the box provided and select "no" on the drop-down menu and click “Save”.

Once this is done the link will be automatically added to your application, and we'll receive a notification to send your full application to the course team for further review.

Once you submit your link the admissions team will test the link to make sure it’s working and available without logging in.

If that’s fine then we’ll pass your application and portfolio on to the course team to review. If there are any problems then we’ll get in touch by email and through the applicant portal to explain the issue and reopen the option to submit a new link on the applicant portal.