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Retail Knowledge (SEG Award – Level 2 Certificate)

  • Ages: 18+
  • Term: Spring
  • Length: 20 weeks


This 20-week course gives you the opportunity to develop sound retail knowledge and business skills and earn an accredited Level 2 qualification from Skills Education Group.

This course will open for booking shortly, please check back. Alternatively, sign up to our newsletter for short course updates, where we'll announce when booking for this course is open.

What you need to know

Spring term 2025

Wednesday 5 February – 9 April 2025 (10 Wednesdays, 18.00-21.00)

Saturday 29 March 2025 (09.00-16.00)

Continuation in summer term 2025

Wednesday 16 April – 18 June 2025 (10 Wednesdays, 18.00-21.00)

Saturday 31 May 2025 (09.00-16.00)

It’s not possible to enrol on this course part-way through. You’ll need to attend from the start date in February

You’ll be expected to complete projects, exercises, and research outside of your sessions at AUB. You’ll be provided with more details about timelines and project submission deadlines at the start of the course.


Suitable for adults aged 18+.


Beginners or anyone with some experience who want to refresh or develop their skills further.

Experience or qualifications required

None – this is an introductory course. We have no formal academic entry requirements for our short courses.

If you'd like to discuss if this course is suitable for you, get in touch with us: or 01202 363222.


Any additional costs

You'll need to provide some of your own study equipment. This'll incur an additional cost if you need to purchase it for the course. See the 'What to bring to class' section below for full details.

Additional materials and resources will be provided by AUB and is included in your course fee.

  • Notebook and pens/pencils to make notes
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Information about resourcing specialist materials/consumables that you may need to bring these with you

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Short Courses FAQs – Evening and Weekend and Saturday Art School

If you have any questions about our Evening and Saturday Short Courses, you may find the answers in here.

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Short Courses booking T&Cs

Please read our Terms and Conditions carefully before booking onto our Evening and Weekend courses.

About this course

Retail is one of the UK’s largest sectors and is constantly recruiting employees who have the right skills and knowledge to work, develop, and succeed in this fast-paced environment. This 20-week Skills Education Group (SEG) Level 2 accredited qualification will enable you to develop the skills required to further your career in the retail sector or prepare you to enter and conquer it.

Having a Level 2 qualification will prepare you for further learning, give you the skills to progress in your current job, or equip you with new skills needed to change your career path.

This course will provide you with a comprehensive introduction to essential retail skills. It’s perfect if you either wish to enter or are currently working in the retail sector who are looking to improve your knowledge and skills.

On this course, you'll learn everything from business culture and responsibilities and how to deliver exceptional customer service. You'll discover how to produce professional documents, solve problems that arise in a business environment, work effectively with others, and communicate effectively. By the end of the course, you'll have the confidence and skills needed to personally progress in the retail business with ease.

With the competitive nature of the retail industry, it's essential to have the right skills to stand out from the crowd. This course will provide you with the perfect opportunity to gain those skills and propel your professional success. You'll gain even more knowledge and skills that are crucial for success in specific areas of business. This course includes retail management, purchasing and procurement, and visual merchandising, all of which will help you develop specialised skills and expertise that will be in high demand in today's competitive job market.

  • Fundamentals of retail business, including business culture and responsibilities, customer service, document production, problem-solving, teamwork, and communication
  • Problem-solving skills to address challenges in a business environment and find innovative solutions
  • Key principles of retail management, purchasing and procurement, and visual merchandising, and apply them effectively in a retail business setting
  • Skills and expertise in specific areas of business that are in high demand in today's job market.
  • How to take on new roles and responsibilities in your current organisation or advance your career by seeking out new opportunities
  • Variety of business settings and scenarios
  • Merchandising and product placement
  • Research strategies
  • Effective communication skills.
  • Project-based assignments that align to course units and assessment criteria
  • Professional presentation skills

At the end of the course you'll:

  • Possess a comprehensive insight into the world of retail
  • Have received industry-focussed advice and guidance
  • Have the chance to progress to advanced retail studies
  • Possess enhanced abilities to communicate in a team environment
  • Have the skills and expertise to move ahead in the retail sector
  • Have increased confidence in your own skills and feel inspired
  • You can request a certificate to confirm your achievements, providing you've a 100% attendance record. To request a certificate please get in touch with us at and confirm your name and the title of course you've completed

Will I be assessed?

Yes, if you complete this programme and meet the necessary ongoing assessment criteria set by Skills Education Group, you’ll be awarded an accredited Level 2 Skills Education Group certificate.

You’ll prepare written assignments and evidence for knowledge-based units and show practical demonstrations or submit observation reports for Competence/Skill-Based units.

All evidence/assessment criteria will be initially assessed by a qualified AUB internal verifier and further assessed by a Skills Education Group moderator to ensure that all the learning outcomes of the qualification are properly accomplished.

You’ll take part in group discussions and share your work for feedback. As the course progresses your tutor will measure your overall performance and offer essential guidance and feedback, so you know how you're getting on.

Beyond the course

This could just be the start of your creative journey! After this course, you could look to the future and explore our creative qualifications that can prepare you to further your current career, enable you to retrain to an alternative career path or prepare you for future creative arts studies.

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More information about evening and weekend courses


Why choose AUB for your short course?

We're a first-choice provider of art and design short courses for anyone wishing to engage in art and design subjects in their spare time.

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Reasons to study a short course

There are plenty of reasons to consider studying a creative short course. Perhaps you want to retrain, learn new skills, or just have fun...

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How to book

Looking to book onto one of our Evening and Saturday courses? You’ll find everything you need to book your place here.

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