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Heidi Cooper-hind

Head of Academic and Student Services – Student Services

BA (Hons), MA (Ed)


Heidi graduated from the University of Southampton with first class honours in English & Psychology in 2002. She went on to manage the Centre for Enabling and Learning Technologies at the University of Southampton before joining the Arts University Bournemouth as Head of Student Services in 2007. Since graduating, Heidi has gained a MA (Ed) and a PG Certificate in Higher Education Management. Heidi has undertaken a range of consultancy work for other universities, including leading institutional review of reasonable adjustments for disabled students, training DSA needs assessors, and reviewing critical incidents. She established a dedicated Student Services team at AECC University College, and has served two full terms on the Office of the Independent Adjudicator (OIA)’s Higher Education Advisory Panel. 

Professional practice

Publications: Cooper-Hind, H & Taylor, J (2012) “Student Complaints: an accurate measure of student dissatisfaction?” Higher Education Review, Vol 44, 3.

Cooper-Hind, H (2005) “How can the Disabled Students’ Allowance process be improved to reduce waiting times for students?” SKILL Journal, November 2005.

Conference presentations:

GuildHE Wellbeing Symposium (2019) “Delivering support at the point of need”.

AUB conference (2018) “University counselling without the waiting list”.

AMOSSHE one day workshop, London (2012) “Getting it right: Student Services, the Student Experience and Student Complaints”.

AMOSSHE Annual Conference, Bristol (2012) “Student Complaints – What are they, what influences students complaining, and what can we do about it?” 

Association of University Administrators (AUA) Annual Conference, Nottingham (2011) “Students today – what are they like?!” 

SKILL Annual Conference, Cambridge (2006) “How can the experience of the Disabled Students’ Allowance be improved?” 

Professional memberships

  • Association of Managers of Student Services in Higher Education (AMOSSHE) - member (2012)
  • Academic Registrars’ Council Complaints and Appeals Practitioners Group - member (2011)
  • Office of the Independent Adjudicator (OIA) Higher Education Advisory Panel - panel member (2010–2016)
  • Association of University Administrators (AUA) - member (2008)
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