Booking Terms and Conditions

Payment

All payments are made using our online booking system; course fees must be paid in full at the time of booking to enrol on your course.

company payment

If your company or place of work is paying for your course please fill out the booking form online as normal until you reach the payment stage. Please contact us when you have done this, adding the address to send the invoice to. Once our Finance department has received the payment your place will be secure. We will then post you a confirmation letter.

Confirmation of course

Once we have received and processed your booking you will receive confirmation via an automated email. You will receive a receipt once payment has been processed.

Venue

All courses take place at our Wallisdown campus unless otherwise stated. Times, dates and fees are listed with the rest of the course information.

Changing dates or postponing a course

In rare circumstances we may need to change the start date of a course or substitute one of the dates of the course. We will endeavour to give you as much notice as possible. We regret that we will not be able to refund you if we need to change one of the dates during the course. We will be able to offer you an alternative course subject to availability.

If a class is postponed for reasons that we are responsible, such as staff illness, we will try to reschedule your class to try to make up for the missing hours.

Cancellations by us

All courses have minimum attendance levels, in rare cases where we do not receive sufficient numbers to run the course it will be duly cancelled.

We will try to keep you up to date with this information if it looks likely that your course may not run.

We reserve the right to make such changes to the course programme as may be necessary for reasons of quality, operational efficiency or circumstances, including industrial action, beyond our control. If we cancel a course, all participants will be notified and all payments refunded in full.

Refunds of fees will normally only be made in the event of the cancellation of a class. Please refer to the University Fees and Charges Payment Policy.

Cancellations by you

If you wish to cancel your place on a course we ask you to contact us at least 21 days prior to the course start date.

If we receive this cancellation within the timescale you are entitled to a full refund.

If we have not received your cancellation with 21 days prior to the course start date you will not be entitled to a refund.

Transferrals

Transferring to an alternative course is not possible.

Non-attendance

Non-attendance of classes due to illness or for personal or professional reasons does not provide the right to a refund, extra tuition or a transfer. You will need to have a 100% attendance record in order to qualify for a course certificate.

Bank Holidays

There are no classes held on bank holidays, courses will continue over an extended period so that participants still have the advertised number of sessions to attend.

School Half-Term

Short courses do not stop for school half-term holidays, please ensure you take this into consideration before booking your chosen course.

Parking

The University car park is open access to all students from 3.30pm daily and all day during weekends and vacations. If you are a disabled parking badge holder or have a medical condition, you will be able to access the car park at all times.

Please contact our Senior Disability Officer to discuss your needs on +44 1202 363291 or email wellbeing@aub.ac.uk

Disability Disclosure

We welcome applications from students with disabilities. However it is essential that you contact us at the time you make your booking to discuss any support needs. This way we are able to help you from the very beginning of the course.

By disclosing your disability to us you gain access to the professional, confidential services that the Disability & Learning Support Team can provide.

The term ‘disability’ refers to mobility difficulties, mental health difficulties, autism/Aspergers syndrome, chronic fatigue syndrome/ME, visual/hearing impairment, learning difficulties such as dyslexia & dyspraxia, as well as medical conditions such as epilepsy or asthma.

It is important for any student with a disability that requires assistance in any way, to complete a Disability Disclosure form and return it to the Short Courses Office promptly. The information you provide will be treated confidentially and will only be shared with others with your permission.

Wheelchair facilities

Yes, but please contact us first so we can make the necessary arrangements.

Additional support

Please contact the Senior Disability Officer, Barry Gilbert, if you require any additional support whilst studying a Short Course – disability@aub.ac.uk, or by phone on 01202 363291

ADDITIONAL COSTS

In addition, all short course students should be aware that there might be additional costs applicable to their programme of study for such items as books, instruments, consumables, etc. Details of likely costs vary between subject areas and students should view the list of ‘Suggested Suppliers’ in the first instance for competitively priced materials, your tutor will also be able to advise.

Age restriction

Courses are available to anyone over the age of 16.

Discounts

A 20% discounted rate is offered to full-time Arts University Bournemouth staff and academic students* (one staff/student discounted place per course).

*Please note this does not include Short Course students.