Payment

All payments are made using our secure online booking system; course fees must be paid in full at the time of booking to enrol on your course.

company payment

If your company or place of work is paying for your course fees, please proceed with the booking process online in the usual manner until you reach the payment stage – then stop. Please contact us when you have done this via shortcourses@aub.ac.uk adding the company address to send the invoice to. Once our Finance department have received and cleared payment your place will be secured. We will then post you a confirmation letter.

Confirmation of course

Once we have received and processed your booking you will receive confirmation via an automated email, a confirmation letter will be posted to your home address also. You will receive a receipt once payment has been processed.

Venue

All courses take place at the Wallisdown campus unless otherwise stated. Times, dates and fees are listed with the rest of the course information.

Changing dates or postponing a course

In rare circumstances we may need to change the start date of a course or substitute one of the dates of the course. We will endeavour to give you as much notice as possible. We regret that we will not be able to refund you if we need to change one of the dates during the course. We will be able to offer you an alternative course subject to availability.

If a class is postponed for reasons that we are responsible, such as staff illness, we will reschedule your class to make up for the missing hours.

Cancellations by us

All courses have minimum attendance levels, in rare cases where we do not receive sufficient numbers to run the course it will be duly cancelled.

We will try to keep you up to date with this information if it looks likely that your course may not run.

We reserve the right to make such changes to the course programme as may be necessary for reasons of quality, operational efficiency or circumstances, including industrial action, beyond our control. If we cancel a course, all participants will be notified and all payments refunded in full.

Refund of fees will normally only be made in the event of the cancellation of a class. Please refer to the University Fees and Charges Payment Policy.

Cancellations by you

You are entitled to cancel your course and receive a full refund within 21 days* of making your booking. Please inform the Short Courses Office in writing by email via shortcourses@aub.ac.uk, or by post, as follows:

Short Courses Office
Arts University Bournemouth
Wallisdown
Poole
BH12 5HH

*Note, if a booking is made within 30 days of the course commencing, due to the proximity a refund cannot be issued

Transferrals

Transferring to an alternative course is not possible.

Non-attendance

Non-attendance of classes due to illness or for personal or professional reasons does not provide the right to a refund, extra tuition or a transfer. You will need to have a 100% attendance record in order to qualify for a course certificate.

Bank Holidays

There are no classes held on bank holidays, courses will continue over an extended period so that participants still have the advertised number of sessions to attend.

School Half-Term

Short courses do not stop for school half-term holidays, please ensure you take this into consideration before booking your chosen course.

Parking

The University car park is open access to all students from 3.30pm daily and all day during weekends and vacations.

During AUB Open Days or other special events held on campus, we cannot guarantee parking. However, we shall ask your tutor to remind you of such occurrences.

If you are a disabled parking badge holder or have a medical condition, you will be able to access the car park at all times.

Please contact our Senior Disability Officer to discuss your needs on +44 1202 363291 or email wellbeing@aub.ac.uk

Disability Disclosure

We welcome applications from students with disabilities. However it is essential that you contact us at the time you make your booking to discuss any support needs. This way we are able to help you from the very beginning of the course.

By disclosing your disability to us you gain access to the professional, confidential services that the Disability & Learning Support Team can provide.

The term ‘disability’ refers to mobility difficulties, mental health difficulties, autism/Aspergers syndrome, chronic fatigue syndrome/ME, visual/hearing impairment, learning difficulties such as dyslexia & dyspraxia, as well as medical conditions such as epilepsy or asthma.

It is important for any student with a disability that requires assistance in any way, to complete a Disability Disclosure form and return it to the Short Courses Office promptly. The information you provide will be treated confidentially and will only be shared with others with your permission.

Wheelchair facilities

Yes, but please contact us first so we can make the necessary arrangements.

Additional support

Please contact the Senior Disability Officer, if you require any additional support whilst studying a Short Course – disability@aub.ac.uk, or by phone on 01202 363291

ADDITIONAL COSTS

In addition, all short course students should be aware there may be additional costs applicable to their programme of study for such items as books, instruments, consumables, etc. Details of likely costs vary between subject areas and students should view the list of ‘Suggested Suppliers’ in the first instance for competitively priced materials, your tutor will also be able to advise.

Age restriction

Courses are available to anyone over the age of 16, with no upper age limit.

Discounts

A 20% discounted rate is offered to full-time Arts University Bournemouth and Bournemouth University staff and academic students* (restricted to one staff & one student discounted place per course).

*Not applicable to Short Course students

Data PROTECTION

The information provided by you when booking your course and creating an account with AUB will be used by the Short Course team to provide the delegate with the information needed to attend their course and to provide services in relation to said course. We may also contact you to request feedback in order to improve the services we offer. We will share your response and feedback anonymously with your tutors to allow them to run the course effectively.

Your information will be held securely on our management information system in line with the General Data Protection Regulations. (Our retention schedule states that we will hold information for three years from last point of contact if no permission to market or five years if permission held, so we can be more specific re: how long we hold information for)

Occasionally we may wish to notify you by post, email or phone about events, news and opportunities. Under the General Data Protection Regulations (GDPR) we are required to obtain your consent in order to add you to our mailing list. If you provide consent to this when booking your course, your name and address will also be held in our marketing system. We will keep you on our mailing list until you inform us that you no longer wish to be on it. You can opt out of our mailing list at any time by emailing shortcourses@aub.ac.uk

We will not share your personal information with any third parties unless required by law, nor will we sell your details.

There may be occasions during the course for students to participate in promotional activities for AUB, including photography and video recording. We will ask your permission to use these images and recordings at the beginning of your course (or earlier). We may subsequently use these images and recordings in our promotions, online, in print and on social media. We will not include your personal details in these promotions.

Your personal information is your personal property and as such we recognise that this places serious responsibilities on us. Arts University Bournemouth have therefore published a separate Privacy Policy on these web pages.

Our omission to exercise any rights under these conditions of use does not constitute a waiver or such right unless expressly accepted by us in writing.

We use the definition of personal data as detailed in the GDPR.